eeejili Privacy Policy – How We Handle Your Personal Data

1. Information We Collect

When you register an account on eeejili, we collect personal details including your full name, date of birth, email address, and mobile number. We also collect a government-issued ID or other identity documents when verifying your account in line with Philippine regulatory requirements. During normal platform use, we automatically gather technical data such as your device type, browser version, IP address, and session activity logs. Payment-related information — including transaction amounts, payment method type, and timestamps — is recorded to process deposits and withdrawals in Philippine pesos. We may also collect information you voluntarily provide when contacting our support team, submitting feedback, or participating in platform surveys. All data collection is limited to what is genuinely necessary to operate your account and comply with applicable Philippine laws. We do not collect sensitive personal information such as biometric data or health records.

2. How We Use Your Information

Your personal data is used primarily to create and manage your eeejili account, process transactions, and deliver the gaming and betting services you have signed up for. We use your contact details to send important account notifications, security alerts, and service updates — not unsolicited marketing messages. Identity and payment data is used to comply with anti-money laundering obligations and responsible gaming requirements under Philippine law. Technical and session data helps us monitor platform performance, detect suspicious activity, and improve the overall mobile experience for players across the Philippines. Where you have given explicit consent, we may use your email or mobile number to send you relevant promotional information about new games, features, or offers on the platform. You can withdraw marketing consent at any time by contacting our support team. We never use your data to make automated decisions that significantly affect your rights without human review.

3. Sharing Your Data

eeejili does not sell, rent, or trade your personal information to third parties for their own marketing purposes under any circumstances. We may share data with trusted service providers — such as payment processors, identity verification partners, and cloud infrastructure providers — who assist us in operating the platform, and who are contractually bound to handle your data securely. In cases where Philippine law or a regulatory authority requires disclosure, we will comply with such requests and, where legally permitted, notify you. If eeejili undergoes a business restructuring or acquisition, your data may be transferred as part of that process, and you will be informed in advance. Aggregated, anonymised data that cannot identify any individual may be used for internal analytics and platform improvement. We do not share your data with other gaming operators or advertising networks. Any third-party partner we work with is required to meet the same data protection standards we apply internally.

4. How We Protect Your Data

We use industry-standard encryption protocols to protect data transmitted between your device and the eeejili platform, including SSL/TLS for all web and mobile connections. Stored personal and financial data is held on secured servers with access restricted to authorised personnel only. We conduct regular internal security reviews and apply software patches promptly to reduce vulnerability exposure. Payment card details are never stored directly on our servers — transactions are handled through certified payment gateways that comply with applicable security standards. In the event of a data breach that poses a risk to your rights, we will notify affected members and the relevant Philippine authorities within the timeframes required by law. Our support team is trained to handle personal data requests with care and confidentiality. We encourage you to use a strong, unique password for your account and to enable any available two-factor authentication options.

5. Your Rights as a Philippine User

As a member based in the Philippines, you have the right to access the personal data we hold about you and to request a copy in a readable format. You may ask us to correct any inaccurate or incomplete information on your account at any time. You have the right to request deletion of your personal data, subject to our legal obligations to retain certain records under Philippine regulations. If you believe your data has been processed unlawfully, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. You may also object to certain types of data processing, including direct marketing, and we will act on such requests promptly. To exercise any of these rights, please contact our support team at [email protected] with your account details and the nature of your request. We aim to respond to all data rights requests within 15 business days.

6. Data Retention and Cookies

We retain your personal data for as long as your account remains active and for a period thereafter as required by Philippine law, typically a minimum of five years for financial and identity records. When your account is closed, non-mandatory data is deleted or anonymised within a reasonable timeframe. The eeejili platform uses cookies and similar tracking technologies to maintain your session, remember your preferences, and analyse platform usage patterns. Essential cookies are required for the platform to function and cannot be disabled. Analytics cookies help us understand how members navigate the platform so we can improve the experience — you may opt out of these through your browser settings. We do not use third-party advertising cookies or cross-site tracking technologies. For a full list of cookies in use, please contact our support team.